Pier-George Zanoni
Articles
Compliance and Operations, Operations Related to Environmental Hygiene, Operational Excellence, Member Tools Committee
Support services’ role in patient satisfaction
The HCAHPS survey provides a good baseline for assessing facility best practices.
Compliance and Operations
Navigating barrier-free codes and design exemptions
Facilities can pursue regulatory exemptions for designs that allow greater accessibility.
Construction, Construction Compliance
The revamped ICRA 2.0 is more than a matrix
Holistic updates to ASHE's ICRA 2.0 emphasize construction project safety from design to occupancy.