Jamie Morgan

Operational Excellence, Operations Data

The correlation between strategy and funding

The 2024 Hospital Operations Survey explores the effectiveness of a particular deferred maintenance tactic

Construction, Construction Data

2025 Hospital Construction Survey results

Ensuring new projects operate as they were originally designed

Operational Excellence, Leadership

Rural facilities face greater recruiting challenges

Data shows rural health facilities have a harder time filling labor gaps compared to urban and suburban counterparts

Operational Excellence, Leadership, Facility Engineering, Maintenance and Operations

Results of the 2024 Hospital Operations Survey

Maintenance teams align their resources and responsibilities despite labor and budget shortfalls

Operational Excellence, Emergency Management

Planning keeps patients safe in the face of extreme storms

Hospitals share their emergency management plans and decision-making processes during recent record-setting hurricanes

Operational Excellence

Stopping the spread of disease

More than 50 organizations partnered in the nation’s largest drill to move patients with highly infectious diseases.

Operational Excellence

Hospital in a Park

When Cleveland-based Metro­Health first began planning for its $1 billion campus renovation in 2013, discussions among its leaders and community stakeholders centered on creating a site where care begins even before a patient walks through the front door of one of its campus facilities.

Operational Excellence, Quality & Patient Safety

Designing for disaster

The largest medical complex in the world, home to The University of Texas MD Anderson Cancer Center, was decimated by the storm that dumped more than 3 feet of rain, flooding buildings throughout the complex. While MD Anderson itself was minimally affected primarily due to its location, Allison caused millions of dollars in damage to the medical center overall. 

Operational Excellence, Strategic Planning

Building efforts focus on efficiency

From bottlenecks in emergency departments to communication breakdowns between departments to lengthy walks down corridors, hospitals face daily inefficiencies that can affect patient care, staff performance and their own bottom line.

Operational Excellence, Quality & Patient Safety

An Ounce of Prevention Hospitals Look to Prevention for Better Security

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Story by Beth Burmahl with data by Jamie Morgan and Suzanna Hoppszallern

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Amid increasing security risks and growing pressure from regulatory agencies — including the Centers for Medicare & Medicaid Services and the Occupational Safety and Health Administration — a vast majority of hospitals have adopted training programs on managing aggressive behavior in order to de-escalate security situations before they erupt.